Policies

white porch frill

Our Policies & Guidelines


Before booking your stay at White Porch Inn, we encourage all guests to review our policies. These guidelines help ensure a smooth, enjoyable experience for everyone. From check-in times to parking and guest requirements, all essential details are provided to help you plan your Provincetown visit with confidence.

ARRIVAL AND DEPARTURES

Check-in time is between 2:00 PM and 7:00 PM. For earlier arrivals, we are able to accommodate luggage storage and we will get you into your room as soon as possible. For check-ins after 7:00PM, personalized instructions are left for our guests. Check-out time is by 11:00 AM. A late check-out of 1:00PM may be available if the room is not rented that day for an additional charge of $75.00.


DEPOSITS & PAYMENTS

Bookings: a 100% deposit is required for a 1 night stay and 50% of the total booking is required as a deposit for 2 nights or longer. The open balance will be processed with the card on file 30 days before the check-in date. Visa/MC/Discover, American Express, and cash are accepted for payment. We cannot accept personal checks. Rates are based on single or double occupancy and are subject to change without notice. 


ARRIVAL AND DEPARTURES

Check-in time is between 2:00 PM and 7:00 PM. For earlier arrivals, we are able to accommodate luggage storage and we will get you into your room as soon as possible. For check-ins after 7:00PM, personalized instructions are left for our guests. Check-out time is by 11:00 AM. A late check-out of 1:00PM may be available if the room is not rented that day for an additional charge of $75.00.


DEPOSITS & PAYMENTS

Bookings: a 100% deposit is required for a 1 night stay and 50% of the total booking is required as a deposit for 2 nights or longer. The open balance will be processed with the card on file 30 days before the check-in date. Visa/MC/Discover, American Express, and cash are accepted for payment. We cannot accept personal checks. Rates are based on single or double occupancy and are subject to change without notice. 


ROOM RATES & CAPACITY

All rooms, with the exception of Stage Harbor, have a maximum capacity of 2 people. Stage Harbor can accommodate a maximum of 3 people. There is a $100 / night charge for a third person in Stage Harbor. More than 2 people are not authorized in any room other than Stage Harbor due to fire code. Having more than 2 people in any room other than Stage Harbor will result in the reservation being terminated without refund. 


PARKING

Limited onsite parking is based on availability and must be reserved and confirmed in advance for $25/day. Onsite parking is restricted to one small or mid-sized vehicle per room (maximum dimensions 165" long, 70" wide. We are not able to accommodate large vehicles including, but not limited to, trucks, vans, pick-ups, or large SUVs. We can not be held responsible for damages inflicted on your car. Alternatives to parking on site include public and private lots in close proximity to the inn.


CHANGES & CANCELLATIONS
The cancellation policies and fees are:

  • More than 21 days before arrival:
  • Cancellation fee: 15% of the total booking amount.
  • If you prefer to reschedule and don’t know your new dates yet, we will issue a credit voucher for 100% of the amount paid to use toward a future stay.
  • 21 to 15 days before arrival:
  • Cancellation fee: 100% of the deposit.
  • 14 days or less before arrival:
  • Cancellation fee: 100% of the total reservation amount.
  • There are no refunds for any reason at this point.

“Any reason” includes, but is not limited to: medical or family emergencies, health issues, bad weather, missed or cancelled flights or ferries, or other unexpected events.  Because travel plans can change, we strongly recommend trip cancellation insurance, available at low cost from many providers, including online at insuremytrip.com.  Reservations made through third‑party online travel agencies (OTAs) are non‑refundable.


MINIMUM STAYS

Minimum stay requirements apply to all bookings and vary depending on the season, holidays, and events. 


SMOKING, CANDLES, VAPING, & OPEN FLAMES

Smoking, candles, any form of open flame, or vaping are not permitted anywhere on property. Guest violating the non-smoking or open flame policy will be automatically billed an additional $500. 


CHILDREN

We are an adult vacation property. Children of 16 years of age and older are welcome. We are not able to accommodate children under 16 years of age.


PETS

Although we understand how hard it is to leave your loved ones behind, the White Porch Inn does not accommodate pets of any kind. 


DAMAGES

Any damage above normal wear and tear to textiles, furnishing, carpeting, or the property are subject to a minimal fee of $50 plus additional service fees as needed.


LIABILITY

We are not liable for accidents, loss, injuries, or damages to guests or their property.


ROOM CAPACITY

All rooms, with the exception of Stage Harbor, have a maximum capacity of 2 people. Stage Harbor can accommodate a maximum of 3 people. There is a $150 / night charge for a third person in Stage Harbor. More than 2 people are not authorized in any room other than Stage Harbor due to fire code. Having more than 2 people in any room other than Stage Harbor will result in the reservation being terminated without refund. 

Need More Info?

If you’d like additional details about White Porch Inn, our rooms, or the Provincetown area, feel free to get in touch. We’re happy to assist with anything you need before your stay.